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P&P charges: Further details |
| GearZone.co.uk uses a 128 bit secure
server with a Thawte certificate, your card details are kept encrypted at all
times and we know of no cases of fraud as a result of shopping at GearZone. Further details |
| No quibble returns We want you to be 100% satisfied with any and every order placed with us. Therefore if you wish to return an item for any reason at all you may do so at any time up to 14 days from receipt of the goods provided that the goods are in a new and unused condition. Please return unwanted or unsuitable Christmas gifts to us by the 14th of January 2008. No refunds will be given on North Face, Berghaus, Helly Hanson or Lowe Alpine Brief or Boxers due to health & hygiene regulations relating to undergarments. Further details For faulty products or to return under manufacturing guarantee or warranty click here |
| How do I return my goods? You should have received a returns form with your order, simply fill out your details in full and post back to us with the product and we will, wherever possible, action your request within 14 working days of receipt. If you have no returns form please include a letter with your name, address, order number, phone number and details of what you are returning and why. Orders returned with no details or notes may not be able to be processed and this will cause a delay. Further details |
| How do I cancel a current order (or part of it)? Simply send us an email with your order number, name and product/s that you wish to be cancelled. We will then cancel them and email you back a confirmation of the action taken. Please only assume an item has been cancelled following a return email. Please contact us again if you have not received a reply within 3 working days. Further details |
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Terms and conditions of sale - please read carefully
Gear-Zone.co.uk is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@Gear-Zone.co.uk
These terms and conditions will apply to all transactions placed
online, by e-mail, telephone or by post with Venturesport Ltd. Please
read carefully before placing an order. Nothing in these terms and
conditions will affect your statutory rights. All references to
'us', 'we' or the 'company' refer to Venturesport Limited. 'You'
or the 'customer' refers to the person responsible for placing the
order. By placing an order with Venturesport Ltd. you are agreeing
to these terms and conditions.
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Orders:
We are pleased to accept orders from mainland United Kingdom, its
associated islands and BFPO addresses. All orders will be charged
when they are placed. If you would like to cancel or ammend your
order a full refund will be given for the unwanted products. We
do not however process orders which originate outside the U.K, nor
deliver to addresses that are outside of the U.K. or P.O. boxes.
We will accept orders via telephone, online transaction, e-mail
and post. We accept MasterCard,
Visa, Delta, Switch and Solo but cannot process American Express
or swipe only cards such as Electron. If the card issuer refuses
to authorise payment we will not be liable for any delay and/or
non-delivery of the order. No orders will be accepted without a
valid card payment in the name of the registered cardholder and
its registered address. Cheques/postal orders must be made payable
to Venturespot Ltd. We reserve the right to hold goods until the
cheque/postal order has cleared. Therefore please be aware that
we do not dispatch goods within 5 working days if payment is via
cheque/postal order.
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To Cancel a Current Order:
If for whatever reason you wish to cancel your order or part order
with Gearzone.co.uk you must email:
sales@gear-zone.co.uk .
We will ensure your request is actioned quickly, however please be aware that during busy periods refunds can take 14 working days to be actioned.
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Damaged Items And Delivery Mistakes: In the event of any goods
being delivered faulty, damaged in transit or incorrect according
to the delivery note/invoice then we must be notified within 7 working
days of receipt. If we receive no notification the customer will
be deemed to have accepted the items as satisfactory. We cannot
be held liable for any consequential loss caused by late delivery
or failure to deliver by the courier company. Liability in those
cases is limited to the value of those items, which are shown not
to have been received by the customer. We are unable to refund any
postage costs unless the item was sent in error or damaged upon
delivery, in these cases the credit card used will be credited with
the current price of postage according to Royal Mail's tariff. Please
see Returns & Exchanges for more
information .
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Delivery:
All mainland UK orders will have a £3.95 P&P charge applied, all orders
shipped to the Channel Islands, Northern Ireland, Scottish Islands
and BFPO addresses will have a £9.99 P&P charge applied.
Items ordered will be delivered as soon as possible and we aim to
process each order within 24 hours of receipt. Although you can have
the goods delivered to any address within the U.K. we recommend that
there be someone to sign for the goods upon delivery to speed up the
delivery time and avoid any delays. Deliveries are usually between
Mon-Fri (9.00am - 5.30pm). We reserve the right to deliver the goods
to the cardholder's address.
Redirection of Consignment Once Despatched:
Unfortunately, we regret to say there is up to a £10.00
surcharge should the parcel need to be re-routed to a different address
once despatched (We do recommend that all orders are sent to an address
where a signature is available). This is because we are charged for
this service by our couriers and we cannot absorb this cost.
We reserve the right to change the delivery prices without prior
notice. While we make every effort to ensure that delivery takes
place within 3-5 Working Days, we cannot guarantee any delivery
times.
Delivery to non-mainland UK destinations may incur a delay in delivery.
In the event that we cannot deliver your order or a part of your order
we will endeavour to inform you within three working days via email.
If Royal Mail or Parcel
Force attempt delivery and there is no-one available to sign for the
parcel a card will be left which will include details regarding what
to do next. Delivery is normally attempted once by Royal Mail
and twice by Parcel Force on consecutive working days. If you have
any problems or question regarding the above please email: sales@gear-zone.co.uk.
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Distance Selling Regulations:
As a mail order customer you have the right to cancel any item within
7 days of delivery provided they are in new and unused
condition with original packaging and receipt. Items
used will be deemed to have been accepted by you and therefore
cannot be returned unless faulty. To cancel an item please call
or e-mail us. Items must be received by us within 7 days of cancellation
and you will receive a full refund to your credit card upon inspection
of the goods. We will not refund your postage costs unless the item
is faulty or there is an error in the delivery.
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Price and Print Errors:
Whilst we make every effort to ensure that all details published are
correct no responsibility will be accepted for errors and omissions.
We reserve the right to alter specifications and prices without notice.
Occasionally when we remove products and especially if you find
a product through a search engine the item will display at £0.00.
This is because search engines sometimes provide stored, cached
pages (old 'copies') to speed the search process up. We reserve
the right to refuse sale in this situation. Please go to http://www.gear-zone.co.uk,
clear your computer's Temporary Internet Files (e.g in Microsoft
Internet Explorer go to the Tools menu > Internet Options >
Delete Files) then refresh the page. If you then try looking for
the item it should not display.
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Prices:
All prices are shown in pound sterling (£) and include UK VAT at 17.5% unless
clearly stated otherwise (I.E. Channel Islands and some BFPO addresses). Please note that for customers wishing to have VAT deducted from their order, they will need to contact us via email (info@gear-zone.co.uk) prior to placing their order for details on how to do so. VAT is not automatically deducted by placing an order through the website. All prices are subject to change without prior notification.
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Products:
Products
are sold singly, unless otherwise stated, and although we make every effort to ensure
that we have stock we cannot guarantee that every item on the online shop is in
stock and available for immediate dispatch.
Should
products be out of stock we will endeavour to inform you within three working days.
Availability of Special Order items is dependent on availability from the manufacturer.
Please ensure that your e-mail address is correct when placing
the order, so that we are able to contact you regarding your order. Every effort is also made to ensure that the colours listed
and pictures on the site are accurate but due to technical limitations
some colours may vary.
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Shopping is Safe at Gear-Zone.co.uk:
Shopping is safe with Gear-Zone because
all details are sent using encrypted software. This means that the credit card
details sent are coded in such a way that, in the extremely unlikely event that
someone is somehow able to obtain this information, only we can decode the information
to obtain your credit card details. The credit card details are encrypted on your
PC through the "encryption" page and they are only decrypted after they reach
our computer. They are not held in clear text on any web site. The method used
is 128-bit encryption. Please note that none of our customers has ever reported
to us fraudulent use of their credit card as a result of shopping with Gear-Zone.co.uk.
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Guarantee and Faulty Items:
All products are guaranteed for twelve months (unless otherwise stated)
from the original date of invoice against failure to provide reasonable
wear due to defective workmanship or materials so long as the product
was used for its intended purpose. This guarantee excludes damage
caused by accident, neglect or misuse (i.e use for other than intended
purpose of item). Many of the products sold on the online shop have
lifetime guarantees. This refers to the lifetime of the product (not
the purchaser) and is valid so long as the original purchaser has
the product. The guarantee is still only for defective workmanship
and materials and does not cover natural wear and tear or ageing.
In the event of a product failing please call or e-mail us with details
of the product, fault and age. A proof of purchase is necessary and
the item must be returned in a clean and dry condition, any items
returned in a state other than above will be returned to sender due
to Health and Safety regulations. For further details of terms of
guarantee or how to return faulty items please call us.
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Returns and Exchanges:
We want you to be 100% satisfied with any and every order
placed with us. Therefore if you wish to return an item for any reason at all
you may do so up to 14 days from receipt of the goods. To return
a non-faulty item the product must be in its original condition with the original
labels attached and a copy of the invoice. Once an item has been worn or used
we will be unable to refund or exchange unless the item is found to have a fault. Should an item be returned with no fault but in a used condition
we will return it to the customer.
In the event of wanting to return a non-faulty item please complete
the return form included with your order and post it back to us with
the product, we will then wherever possible action your request within
14 working days. If we are not able to action your return within
this time period we will email you. If you didn't receive a returns note, please
enclose a letter including your name, address, order number
and product that you are returning with your reason for return and
what you'd like to be done once we receive it.
The products must reach us within a further 7 days from notification
and you will be refunded/exchanged as soon as possible after we receive
the garment and upon inspection to ensure that it is in its original
condition.
No refunds will be given on Briefs, Boxers or Bras due to health &
hygiene regulations regarding undergarments.
Please return unwanted or unsuitable Christmas gifts to us by the
14th of January 2008.
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Footwear Returns:
Any footwear returned to us must be in its original
box and this must be packaged in suitable material i.e a Jiffy Bag.
Any footwear returned in simply the box we are unfortunately unable
to refund. If they show signs that they have been used outside the
boots will be returned to the sender.
Tent Returns
Any tents returned to us for refund must be in a new and unused condition
and packaged in a suitable package / box. Any product returned to
us with the postage lables adhered to the stuff sack will be refused.
Any tent that shows any signs of being pitched outside will be deemed
to be in a used condition and retuned.
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Privacy Policy:
We are committed to protecting your privacy.
In accordance with the Privacy & Electronic Communications Act
passed into law 11 Dec 2003) - "We do not send random marketing
emails to personal email addresses (spam) and we also conform with
the requirements of the Data Protection Act, 1998".
We also DO NOT sell or pass details of orders or personal details
to any other company.
If you have any questions/comments about privacy please email info@gear-zone.co.uk.
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Complaints:
Should you have a complaint regarding Venturesport Ltd or any product
bought from us please write or e-mail and we will endeavour to answer
you within 3 working days.
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