Product Recall - Vaude Kenta and Kenta Plus
Posted by David | May 09, 2012
Voluntary Recall of Kenta Child Carriers
Dear VAUDE Customers
VAUDE is announcing a voluntary product recall for Kenta and Kenta Plus Child Carriers. We have determined that a manufacturing defect exists in Production Year 2010 models, which in some cases could lead to a safety issue.
Due to an incorrectly sewn strap, the lateral load positioner could tear out under a heavy load, which would lead to less effective side stabilization. In worst case the child can fall out of the carrier and can be injured. After thoroughly examining the problem, VAUDE has decided to make a voluntary recall of all Kenta carriers to eliminate the risk of this happening.
VAUDE vouches for the quality and safety for all its products. Our child carriers are designed according to strict criteria, tested and approved by TÜV Süd and subject to further internal quality controls. VAUDE is aware of an even higher duty of care when it comes to products such as children carriers. To eliminate any risk to the user, we are recalling all Kenta an Kenta Plus models that have been on the market since 2011 as an extra precaution.
This voluntary recall involves only the child carrier models Kenta (Article Nr. 10427) and Kenta Plus (10428) in the colors red/vinered (color number 259), l’ brown/mocca (color number 697) and black (color number 010).
The product name is printed on the back of the carrier.
Other VAUDE child carriers have not been affected by this defect in workmanship.
If you own one of the Kenta child carriers affected, you are kindly requested to return it immediately to an official VAUDE dealer as the recall is being organized through our dealers. All of our dealers have been fully informed in order to assure a smooth transaction. In return, we are offering a replacement, free of charge, with a similar model.
A service hotline has been established for additional questions regarding the recall, identification and management. Information about the recall can also be found at our website at kenta.vaude.com.
Email: email@example.com or firstname.lastname@example.org
Telephone: 07542-5306-5980 (Monday to Friday 9:00 a.m. to 5:00 p.m.)
Product Recall for Kenta / Kenta Plus - FAQ
What is the defect?
Due to an incorrectly sewn strap, the lateral load positioner could tear out under a heavy load, which would lead to less effective side stabilization. After thoroughly examining the problem, VAUDE has decided to initiate a voluntary recall of all Kenta carriers to eliminate the risk of this happening.
Which carriers are affected?
10427 Kenta und 10428 Kenta Plus models are affected.
What quantity / time period is involved?
The recall involves approximately 700 carriers from the sales period 2011/2012.
Is my carrier (all models other than the Kenta and Kenta Plus) safe?
No other VAUDE carriers have been affected by this workmanship defect. When used correctly according to instructions, all other VAUDE carriers are safe to use.
Have there been any accidents with Kenta carriers?
No known accidents have occurred involving Kenta child carriers.
How could this happen when the carrier is GS certified?
The problem is a processing defect - not a design related error. Normally such processing defects cannot be seen during the TÜV audit.
What has VAUDE learned from this incident?
We are continuously evaluating and improving our internal processes. Due to this recall, all of our production-based quality requirements, documentation and processes will be re-evaluated and, if necessary, further preventative measures will be initiated.
Can I exchange my carrier with VAUDE?
VAUDE is offering a full exchange, free of charge, for another VAUDE child carrier so that you can continue to enjoy our VAUDE carriers.
What should I do with my Kenta carrier?
All owners of the Kenta child carriers affected are requested to return them immediately to an official VAUDE dealer. All of our dealers have been fully informed in order to ensure a smooth transaction.
What costs will VAUDE cover?
VAUDE will cover all costs related to the recall including an exchange for a new carrier, credit, storage costs for the retailer and transportation costs from the retailer to VAUDE. Your retailer can obtain detailed information through their sales representative in the internal sales department.
Can I dispose of the carrier myself?
Please return the carrier to us via your dealer. This is the only way we can analyze the incoming products and identify further potential for improvement. By examining your return, we have the opportunity to gain an overview of the products that actually do have defective workmanship.
Who can answer further questions?
A service hotline has been established for additional questions regarding the recall, identification and management. VAUDE dealers should first contact their sales representative who will provide them with additional information.
Information about the recall can also be found at our website at kenta.vaude.com.